Privacy Policy

Last Updated: February 3, 2026

WHSPKAH Research and Business Network Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our traceability platform, mobile applications, online shop, and SACCO management systems.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, physical address)
  • Farmer registration details and farm information
  • GPS coordinates and location data for farm mapping
  • Financial information for SACCO operations and payments
  • Production records and cocoa batch information
  • Identity verification documents
  • Communication preferences and history

1.2 Automatically Collected Information

When you access our services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data and analytics (pages visited, time spent, interactions)
  • Cookies and similar tracking technologies
  • Mobile application activity and performance data
  • Log files and error reports

1.3 Information from Third Parties

We may receive information from:

  • Bwamba Cooperative Union and affiliated cooperative societies
  • Field agents and agricultural extension workers
  • Payment processors and financial institutions
  • Third-party service providers and partners

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide and maintain our traceability platform, mobile apps, online shop, and SACCO management systems
  • Traceability: To track cocoa beans from farm to export and ensure supply chain transparency
  • Quality Assurance: To monitor quality standards and certification compliance
  • Financial Operations: To process payments, manage loans, savings, and cooperative finances
  • Communication: To send updates, notifications, and respond to inquiries
  • Analytics: To improve our services and user experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To detect, prevent, and address fraud and security issues

3. Information Sharing and Disclosure

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and data storage providers
  • Payment processing services
  • Analytics and monitoring services
  • Customer support platforms
  • Marketing and communication tools

3.3 Business Partners

We may share information with:

  • Bwamba Cooperative Union and member cooperatives
  • Cocoa buyers and certification bodies (for traceability verification)
  • Agricultural extension partners
  • Financial institutions for SACCO operations

3.4 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Prevent fraud or illegal activities

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Business and operational needs
  • Contract obligations with cooperatives and partners

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Data Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@whspkah.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Uganda. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

WHSPKAH Research and Business Network Ltd
Email: privacy@whspkah.com
Email: info@whspkah.com
Phone: +256 774 139 145
WhatsApp: +256 774 139 145
applicable data protection regulations, you may contact our Data Protection Officer at dpo@whspkah.com.